Hustler Words – Professional services giant Deloitte is doubling down on its artificial intelligence strategy with a major enterprise deal with AI company Anthropic. This announcement coincides with the revelation that Deloitte will issue a refund to the Australian government for a report riddled with inaccuracies stemming from AI-generated content.
The timing of Deloitte’s AI push is raising eyebrows, particularly in light of the refund for the flawed government report. The Australia Department of Employment and Workplace Relations commissioned Deloitte for an "independent assurance review" worth A$439,000. However, the report contained numerous errors, including citations to non-existent academic papers, as reported by the Australian Financial Review. Deloitte will now reimburse the final installment of the contract, according to the Financial Times.
Despite this setback, Deloitte is moving forward with its AI ambitions. The company plans to deploy Anthropic’s Claude chatbot to its nearly 500,000 employees worldwide. This partnership, formed last year, aims to develop compliance products and features for regulated industries such as financial services, healthcare, and public services, as detailed in an Anthropic blog post. Furthermore, Deloitte intends to create distinct AI agent "personas" to represent various departments within the company, including accounting and software development, according to CNBC.
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"Deloitte is making this significant investment in Anthropic’s AI platform because our approach to responsible AI is very aligned, and together we can reshape how enterprises operate over the next decade. Claude continues to be a leading choice for many clients and our own AI transformation," stated Ranjit Bawa, global technology and ecosystems and alliances leader at Deloitte, in the blog post.
The financial specifics of the alliance remain undisclosed. However, this deal marks Anthropic’s largest enterprise deployment to date, underscoring the growing integration of AI into various facets of modern life.
Deloitte is not alone in grappling with the challenges of AI accuracy. In May, the Chicago Sun-Times admitted to publishing an AI-generated list of books for its summer reading list, only to discover that some titles were fabricated. Similarly, internal documents revealed that Amazon’s AI productivity tool, Q Business, faced accuracy issues in its initial year. Even Anthropic itself has encountered criticism for using AI-hallucinated information from its Claude chatbot, leading to an apology from the company’s lawyer after citing an AI-generated source in a legal dispute.
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